BW )(: dell server vista refund

[Steve Woods]

--- Richard Higgs <mediamonger at gmail.com> wrote:

> Hi all, on Friday we spent some time on the phone to
> Dell's helpful customer
> support line. We ordered a new machine for
> CSVEnviroment, it came with
> Windows installed. We successfully got the refund
> from Dell for the unwanted
> software. The big surprise was the price, 17 pounds
> for Vista and 6 pounds
> for Works.
> 
> here's thire mail:
> 
>   Date: Tue, 8 May 2007 16:58:55 +0530
>     From: *@Dell.com
> Reply-To*@Dell.com
>  Subject: Dell Customer Case#519956561
>       To: sam at bristolwireless.net
> 
> 
> > Dear Mr Rossiter,
> > I'm pleased to tell you that I have successfully
> concluded your case
> > by refunding 23 pounds back into your account and
> please do reply
> > incase of any queries, and have logged it with the
> following details:
> > My Name: Sandhya K
> > Please mail me back if you feel the issue is not
> resolved to your
> > Complete Satisfaction
> > We pride ourselves on the quality of our Customer
> Service, if the
> > issue is not resolved to your satisfaction please
> contact my
> > supervisor:Kaushik_sunkara at dell.com
> > Thanks,
> > Dell Customer Care

So, that's less than the cost of the OEM version of
XP. I'm also surprised Works is worth that much.

Anyone fancy writing it up for BW News?

Woodsy


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